Guest bhishan Report post Posted 06/01/2006 05:00 PM I'm purchasing a D/240jct-t1 to do predictive dialing, and we also got a Full T1 PRI ISDN line. i was wondering if it's possible for voiceguide to do all of the outgoing dialing to customers from the T1, but to forward the call to an agent who only has a computer connected to the internet once the customer picks up the phone. this will be across a local 100mb LAN, so speed should not be an issue. Would the agent have to have a specific voiceguide client on their end? Share this post Link to post
SupportTeam Report post Posted 06/02/2006 03:50 PM At this stage VG does not route calls on via VoIP to softphones etc. We are working on adding in this feature and you should see it available in VG over the next few months. Share this post Link to post
